Q&A
Hidden Gearshift Lock
  • Q1
    How to confirm the product warranty?

    A1

    The warranty is 3 years or 10 million kilometers after installation. (CarMax guarantee is for 4 years or 120,000 kilometers). You can confirm the warranty by these two ways below:
    (1) Fill and fax the "Customer service reply" in product specification to DEFEND GROUP.
    (2) Log in full profile on DEFEND website.
    ※Unavailable information on website will be according to vehicle license or products manufactured date.

  • Q2
    How to deal with a lost key accident? Is it available to copy the backup key at the general key store?

    A2

    This product uses a special patented lock cylinder structure and high rigidity to prevent damage, so it is hard for professional blacksmiths to crack and decipher. As a result, the key cannot be copied in general key stores. If the key lost, please call Customer Service Hotline (080-080-0101), we will offer special assistance.
    ※It is not a warranty when the cylinder is broken by wrong duplicate keys from other stores.

  • Q3
    Is it possible to continue using the original gearshift lock while changing a new car?

    A3

    The lock is specifically designed for each car, so it cannot be used for another car.

  • Q4
    How to solve the problem when the gearshift lock is broken?

    A4

    Please contact us with toll-free service number 080-080-0101.

  • Q5
    What to do when it is unable to unlock after inserting and rotating the key?

    A5

    Please check if you use the wrong key to unlock, if not, please call toll-free (080-080a-0101), we will offer special assistance.

  • Q6
    What to do when it is unable to insert keys?

    A6

    1.Please check if you use the wrong key to unlock or the key was damaged. Here we suggest you test another one.
    2. Recheck the keyhole is not blocked. If no, please try again.
    If the above methods cannot solve the problem, please contact us with toll-free 080-080-0101, we will offer special assistance.

  • Q7
    What to do if the gearshift lock is out of order and I cannot drive the car?

    A7

    Please contact us with toll-free 080-080-0101, we will offer you assistance to solve it on the phone. If it can’t be solved, we will have our technician get to your location to deal with.

  • Q8
    How to maintain the gearshift lock?

    A8

    We suggest customer use the lubricant (ex: WD-40) to clean keyhole, insert keys and rotate repeatedly to make the inner cylinder smooth. If it is a Rotary Lock, first you should take the rubber out. After maintenance, use the alcohol swab or cleaning naphtha to clean cylinder surface and then put the rubber on the cylinder.

Electromechanical Anti-theft System
  • Q1
    How to confirm the product’s warranty?

    A1

    The warranty is for 3 years or 10 thousand kilometers after installation. (CARMAX is for 4 years or 12 thousand kilometers) To identify warranty by these two ways below:
    (1) Fill and fax the "Customer service reply" in product specification to DEFEND GROUP.
    (2) Log in full profile on DEFEND website.
    ※Unavailable information on website will be according to vehicle license or products manufactured date.

  • Q2
    Will Electromechanical Anti-theft System damage the body structure or circuits and oil passages?

    A2

    Each car models are designed and manufactured exclusively by our professional team, therefore, it will not damage car body structure. On the hand of mechanical and electrical integration, using the original car plug will not interfere in the car circuits system.

  • Q3
    Will the gearshift lock be lack of elasticity when it is used constantly?

    A3

    The gearshift lock has been through the endurance test.

  • Q4
    What to do when I lose remote control?

    A4

    Please contact us with toll-free service number 080-080-0101.

  • Q5
    Is it possible to continue using the original gearshift lock while changing a new car?

    A5

    The lock is specifically designed for each car, so it cannot be used for another car.

  • Q6
    Will it be locked by circuits breakdown when driving?

    A6

    It cannot be locked when ACC ON, even you use the remote control key.

  • Q7
    How long does the battery of remote control last?

    A7

    Internal test is about 5 years (average 12 times/daily press)

  • Q8
    When should I replace battery for the remote control key?

    A8

    When the LED light is too dim, it needs to change battery. (Battery type:CR2032)

  • Q9
    Can it be locked when engine starts or ACC ON?

    A9

    It can be locked when engine starts. Steps as below:
    1. Change the gear lever into P position, press the unlock button for 5 sec.
    2. When the red light on the remote control is lighting, press lock button twice in 3 sec.
    3. Press the unlock button.

  • Q10
    Why are there 3 short beeps after engine starts or ACC ON?

    A10

    It is an unusual situation, please contact us with toll-free 080-080-0101.

  • Q11
    How far is the effective area/distance for the remote control?

    A11

    The effective distance is 15 m. No limit in a car inside.

LED Solar Parking Warning Light
  • Q1
    How to confirm the product’s warranty?

    A1

    The warranty is for 3 years or 100 thousand kilometers after installation. (CARMAX is for 4 years or 120 thousand kilometers) To identify warranty by these two ways below:
    (1) Fill and fax the "Customer service reply" in product specification to DEFEND GROUP.
    (2) Log in full profile on DEFEND website.
    ※Unavailable information on website will be according to vehicle license or products manufactured date.

  • Q2
    How to install it?

    A2

    We have specific using for each vehicle types. It’s designed for original vehicle without interference.

  • Q3
    Does it run out of power when the car is not used for a long period of time?

    A3

    It has a unique power storage system, which won’t interfere in original vehicle power.

  • Q4
    Does it safe when the product has a breakdown problem?

    A4

    With a fuse design which can turn off the product signal and vehicle automatically, it won't affect working and safety while driving.

  • Q5
    How to solve the problem when the product is out of order?

    A5

    Please contact us with toll-free service number 080-080-0101.

  • Q6
    Why is the flashing light function of the product not working?

    A6

    1.The light is broken.
    2.The internal storage system is running out of battery and it needs to recharge the battery.

  • Q7
    How to recharge the battery?

    A7

    1. The battery is automatically recharged during the daytime, taking about 4~6 hours.
    2. Turn on the side light then start to recharge the battery, and it will take about 5-10 minutes.

Steering Wheel Lock
  • Q1
    What kind of automobile could be installed?

    A1

    All types. Because the product could be adjusted to any angle to match each type.

  • Q2
    How to use?

    A2

    Open, place, and push. Use the fine-tuning bottom to adjust the angle to match the airbag in order to protect the thief from taking the steering wheel out; Adjusted fine tuning screw can tightly catch the steering wheel handle with more protection.

  • Q3
    What is the material of structure?

    A3

    Alloy composite materials are made by hardening process, anti-beating, anti-cutting, anti-drilling; covered with rubber, thickness material; use the same cylinder as gearshift lock does.

  • Q4
    Whether the steering wheel should be turned before lock or not?

    A4

    The lock matches any angle of steering wheel. Even if the steering wheel turns right or left half can enhance the protection more.

  • Q5
    where can buy it?

    A5

    1. Steering wheel lock(coverd): Please contact TOYOTA PDI center, else, please contact DEFEND branch in Taipei, Taichung, Kaohsiung company.
    2. Steering wheel lock: Please contact DEFEND branch in Taipei, Taichung, Kaohsiung company.

Motorcycle Lock
  • Q1
    Why do you produce the pin lock and the case separately?

    A1

    The pin lock separation structure will not suddenly be locked while riding due to vibration. You can place the pin lock in the plastic storage box of motorcycle luggage after unlocking.

  • Q2
    What is the difference between DEFEND motorcycle lock and other motorcycle locks?

    A2

    When there is a problem, the general motorcycle lock on the market is not easy to figure it out, which will cause a safety problem. DEFEND motorcycle lock can overcome this obstacle. The motorcycle can’t be moved when it is unlocked, then the consumer can find the problem immediately.

  • Q3
    What is the material of structure?

    A3

    The main part of lock is made of height strength aluminum alloy material, which is anti-cutting and anti-sawing. So is the pin lock.

  • Q4
    How’s the effectiveness of anti-theft? Will it be broken easily?

    A4

    It needs a special tool and takes more than half an hour to destroy.

  • Q5
    Will it be locked easily when being hit or shook? Will the case fall down?

    A5

    With separated design, it can’t be locked without pin lock; the screw with cover can prevent the case from falling down.

  • Q6
    How long does it take for installation?

    A6

    It depends on different car structure while the average time takes about 5~10 minutes.

  • Q7
    Does it interfere in the circuits and oil passages or structure?

    A7

    It is 100% made for mechanical structure so it won’t interfere in the circuits and oil passages problem.

  • Q8
    How to confirm the product’s warranty?

    A8

    Pin lock has a 1-year warranty service, starting from the date on the shipping invoice. If without an invoice, it will start from production date; If without shipping invoice and production date, that identifies warranty has expired.

  • Q9
    Can the lock be applied on another new motorcycle?

    A9

    The product can be applied to the same brand, type and structure motorcycle. If other brands or displacement, the diameter must be in 35~42mm. Otherwise, the lock cannot be installed.

  • Q10
    Does the product still be warranted without information from ex-users? Do you offer a special price if I buy a new one?

    A10

    When the maintenance service request happened, our technician will confirm the warranty according to the production date in order to charge service fee; If you would like to buy a new one, please contact us, we can also give you a special price.

  • Q11
    What kind of types can the product be installed on?

    A11

    The product can be installed on the motorcycle whose front fork’s diameter is 35~42mm, and has no fender in the front wheel.

Door warning light
  • Q1
    How to confirm the product’s warranty?

    A1

    The product is guaranteed for 1 year from purchase (except the battery).

  • Q2
    How to deal with the accident when the product is out of order?

    A2

    Please contact us with toll-free service number 080-080-0101.

  • Q3
    Has the product retained the original design?

    A3

    Wireless patent structure, embedded design and highly functional stability.

  • Q4
    Is the device resistant to weather changes?

    A4

    Waterproof design can adapt to weather changes.

  • Q5
    Is there a car model limit for the device?

    A5

    Due to the different aperture of each car factory, please select the suitable product.

  • Q6
    How is the sensitivity of the product?

    A6

    With high-sensitive detector, the product will be turned on immediately when the door opened.

  • Q7
    How to change the battery & where to buy the battery?

    A7

    The battery type is CR2032/LR44 whose lifetime is about 3400 mins. (Continuing flashing)

  • Q8
    How long will it take for installation?

    A8

    DIY, just for 2 mins.

Emergency Brake System
  • Q1
    How to confirm the product’s warranty?

    A1

    The product is guaranteed for 1 year from purchase.

  • Q2
    How to deal with the occasion when the product is out of order?

    A2

    Please contact us with toll-free service number 080-080-0101.

  • Q3
    Has the product retained the original design?

    A3

    it is customized, unnecessary to cut the wire, and keeps the original structure.

  • Q4
    Does it comply with the traffic department rule?

    A4

    The warning mode is as same as the original warning light. It is totally in compliance with the regulations for the lighting and signs of vehicles of the Ministry of Transportation and Communications.

  • Q5
    Is the operation simple?

    A5

    It is needless to operate manually while MEMS ( G-Sensor) system is adopted for automatic judgment braking situation.

4 in 1 parking warning light
  • Q1
    How to confirm the product’s warranty?

    A1

    The product is guaranteed for a year from purchase (except the battery).

  • Q2
    How to deal with the accident when the product is out of order?

    A2

    Please contact us with toll-free service number 080-080-0101.

  • Q3
    Has the product retained the original design?

    A3

    The product keeps the original structure, and the light strip mechanism has a high matching characteristic.

  • Q4
    Does the device consume a lot of power?

    A4

    We use ultracapacitor devices to store electricity and use solar charging or driving power to recharge without using battery power.

  • Q5
    Is the device operated automatically?

    A5

    The parking warning light is fully activated and judged by the sensor (when the ambient light is less than 30 lux (lumens), and it is automatically turned on or off without manual operation.

  • Q6
    Does the product have a limit for vehicle type?

    A6

    It is suitable for any type of vehicle with simple installation.

Screw-Type Solar Warning Light
  • Q1
    How to confirm the product’s warranty?

    A1

    The product is guaranteed for 1 year from installation.

  • Q2
    How to solve the problem if the product is broken or something can’t be solved?

    A2

    Please contact us with toll-free service number 080-080-0101 or local agency.

  • Q3
    Will it destroy the original structure of vehicle?

    A3

    The product keeps the original structure and license plate with a good surface a new design of parking light.

  • Q4
    Does the device consume the power easily?

    A4

    The product uses the hyper-capacitance to save power and applies the solar light or the side light to recharge which won't consume the power of vehicle battery.

  • Q5
    Does the device operated automatically?

    A5

    The control sensor will judge the car condition and environment fully automatically (LUX under 30 units), so manual operation is unnecessary.

  • Q6
    Does the product have a limit for vehicle type?

    A6

    It is suitable for any type of vehicle with simple installation.